Software de chat ao vivo
Leve o envolvimento do cliente
para o próximo nível com o LiveAgent
- ✓ Sem taxa de configuração
- ✓ Atendimento ao cliente 24/7
- ✓ Não é necessário cartão de crédito
- ✓ Cancele a qualquer momento
Software de chat ao vivo para conexões instantâneas
Provide great customer experience with live chat platform from LiveAgent. Get access to a fast live chat widget, and advanced features that make any customer interaction a breeze. Turn website visitors into customers, and solve customer queries with real-time support. Improve customer engagement with a single chat application. Save time and focus on what’s important with the LiveAgent customer service platform.
Ao me inscrever, eu aceito Termos & Condições e Política de Privacidade.
Chat software
O que é um software de chat ao vivo?
- O software de chat ao vivo é uma parte do software de suporte ao cliente que permite que os agentes de serviço ao cliente forneçam suporte em tempo real para os clientes. O widget de chat ao vivo é fácil de colocar em seu site. Melhore a experiência de conversação e aumente a taxa de retenção de clientes para empresas online. Tenha acesso a uma das soluções de chat mais poderosas e forneça uma experiência incrível aos clientes.
- Increased customer retention rates and customer engagement
- Branding customization options and powerful automation
Capacidades de chat
Que tipo de software de chat ao vivo o LiveAgent oferece?
LiveAgent offers a state-of-the-art chat tool. It comes with premium features to help customer support teams provide a great chat experience. Key features include smart chat routing, proactive chat invitations, visitor tracking, and more. LiveAgent’s multilingual chat widget is one of the fastest on the market.
Chat support software benefits
- Chat confiável e rápido com uma variedade de recursos
- Acesso a um histórico de bate-papo ilimitado e histórico de tickets
- Opções de análise de chat e recursos de rastreamento
- Convites de chat proativos com opções de design personalizado
Potencialize sua equipe de suporte com o software de chat ao vivo adequado
Get an amazing user experience for every chat agent and provide a great experience in customer conversations. Our advanced features can help customer support agents handle hundreds of conversations every day. Have a look at what your help desk agents get in a single platform.
Improve agent productivity with:
- Uma solução de chat dedicada e confiável
- Recursos-chave que te apoiam
- Dúzias de integrações
LiveAgent vai além do software de chat ao vivo comum.
LiveAgent is much more than a simple live chat provider. Discover our customer service platform that can handle every important communication channel. Learn more about essential features and see how they work.
Automatic messages
Catch customers’ attention with proactive messages that invite website browsers to chat with a customer care agent. Customize the messages and create a personalized experience ideal for the purpose of your website. Proactive chat invitations are a powerful feature that can turn website visitors into paying customers.
- Invite customers to chat with automatic messages
- Turn website visitors into customers with chat
Visitor tracking
Keep track of website visitors to see where they spend their time. Chat overview can show you a number of website visitors, active agents and each ongoing chat. Use the website monitoring to determine favorite URLs. Send a chat message to potential customers if you want to help them on their journey.
- Track all website visitors and ongoing chats
- Determine favorite pages and interact with visitors
Message sneak-peeks
Get your answers ready before the customer sends you a message. Real time typing view can show what your customers are typing before they hit the send button. Use this powerful feature to prepare your answers faster, or to do a quick research about topics and customers. Provide customer support with unmatched speed.
- Preview customer messages before they are sent
- Prepare your answers faster and decrease resolution times
Language options
LiveAgent can speak your language, and the language of your customers. Take a pick from over 40 languages to help you provide support in various countries. Customize your chat windows and select their primary language. You can set up each chat widget with different language options if you’re providing support in multiple areas.
- Choose from over 40 language options for chat windows
- Create chat widgets in different languages for different purposes
Benefits of live chat software
and how to get started
00:00/05:51
Flexible chat
Integre facilmente nosso recurso de chat.
Live chat software for website includes a live chat widget that you can customize and place on your website with a few lines of generated code. Chat widget customization settings allow you to change its apperance, set up custom branding or create a pre-chat form for gathering contact details. Spruce up your site with live chat for WordPress. Customers can click on the widget when browsing a website, and connect with a customer support agent. Chat agent can also reply from the mobile app available for Android and iOS.
Como o software de chat ao vivo para o site pode ajudar
seu negócio?
Chat conversations can help your contact center improve your sales process and empower your online businesses
Save more
The fastest chat widget from LiveAgent can help you solve issues reliably and quickly. Save on support prices for agent per month and solve larger chat volume in a shorter period of time.
- Save costs on agent per month with the right pricing plan
- Handle more customers with a faster chat window
17 – 30%
Decrease in costs
Using live chat as a platform for communication is cheaper than calls, and faster than emails. Experience a decrease in costs with LiveAgent.
Earn more
Help your customers with purchasing decisions and recommend better products. Turn more website visitors into paying customers. Increase your conversions with a simple chat window on your website.
- Empower your sales team with online chat and increase sales
- Help customers with buying decisions and provide instant responses
20%
Conversion rate increase
Boost your conversion rates and earn more by using a good chat strategy. Our chat app can help you convert visitors into customers, and increase your ROI.
Satisfy customers
Improve customer loyalty and use the fastest chat widget to help your customers. Decrease cart abandonment with helpful features and stay available for website viewers anytime they’re browsing.
- Improve overall customer satisfaction and happiness
- Decrease cart abandonment and turn visitors into customers
73%
Higher satisfaction rates
Provide personalized conversations for your customers. Our fully-featured live chat software can help you with customer satisfaction, and great agent experience.
Economize mais no serviço de chat ao vivo.
Pick an awesome customer success software with chat capabilities for the right price. Save money with our price calculator and get the best
value for chat functionality.
Comece a usar o LiveAgent agora!
Try all that we have to offer with a free 30-day trial
- ✓ Sem taxa de configuração
- ✓ Atendimento ao cliente 24/7
- ✓ Não é necessário cartão de crédito
- ✓ Cancelamento a qualquer momento
Testimonials
Obtenha o software de chat ao vivo do LiveAgent
e junte-se a 7000 clientes satisfeitos.
-
![Roman Bosch]()
É um prazer ter um ótimo portal que melhora o nosso atendimento ao consumidor.Roman Bosch![Partly]()
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![Christine Preusler]()
O LiveAgent empodera os nosso agentes a oferecer um atendimento melhor, mais rápido e mais preciso.Christine Preusler![HostingAdvice]()
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![Karl Dieterich]()
O LiveAgent nos ajudou a atingir 2 objetivos importantes: aumentar a satisfação do cliente e as vendas.Karl Dieterich![Covomo]()
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![Hendrik Henze]()
Nós estivemos usando o LiveAgent desde agosto e nós estamos muito satisfeitos com ele.Hendrik Henze![HEWO Internetmarketing]()
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![Razvan Sava]()
Desde que começamos a usar o LiveAgent, nosso tempo de resposta caiu em 60%Razvan Sava![Webmaster Deals]()
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![Taras Baca]()
A taxa de conversão dos nossos clientes pagantes subiu em 325% no primeiro mês em que configuramos e passamos a...Taras Baca![XperienceHR]()
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![Andrej Ftomin]()
Eu preciso dizer, eu nunca tive uma experiência de abordagem ao cliente tão profissional.Andrej Ftomin![Grupo TAZAR]()
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![Matt Janaway]()
Nós achamos que o LiveAgent é a melhor solução de chat ao vivo até agora.Matt Janaway![The Workplace Depot]()
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![Viviane Carter]()
Nós usamos o LiveAgent em todos os nossos sites de ecommerce. Essa ferramenta é fácil de usar e melhora a...Viviane Carter![CSI Products]()
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![Christian Lange]()
Com o LiveAgent nós podemos dar aos nossos clientes um atendimento onde quer que estejam.Christian Lange![Lucky-Bike]()
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![Jens Malmqvist]()
Eu posso recomendar o LiveAgent a qualquer um interessado em fazer do seu atendimento ao consumidor mais eficaz e melhor.Jens Malmqvist![Projure]()
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![Catana Alexandru]()
Eu tenho certeza que iríamos gastar 90% do nosso dia verificando emails se não tivéssemos o LiveAgent.Catana Alexandru![Websignal]()
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![Jan Wienk]()
Com o LiveAgent nós podemos manter os nossos jogadores felizes ao oferecer um atendimento mais eficiente, resultando em maiores taxas...Jan Wienk![All British Casino]()
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![Allan Bjerkan]()
LiveAgent é confiável, razoavelmente precificado e simplesmente uma ótimo opção para qualquer negócio ágil online.Allan Bjerkan![Norske Automaten]()
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![Sissy Böttcher]()
Nós gostamos disso porque é fácil de usar e oferece ótimas funcionalidades, como as funções úteis de relatórios.Sissy Böttcher![Study Portals]()
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![Peter Koning]()
Nós amamos o LiveAgent - ele facilita o atendimento aos nossos clientes.Peter Koning![TypoAssassin]()
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![Aranzazu F]()
Nós gostamos de oferecer aos nossos clientes a melhor experiência de atendimento. É por isso que nós escolhemos o LiveAgent.Aranzazu F![Factorchic]()
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![Rick Nuske]()
Da configuração ao atendimento contínuo e tudo no meio, a equipe do LiveAgent continua a impressionar.Rick Nuske![MyFutureBusiness]()
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![Vojtech Kelecsenyi]()
O LiveAgent economizou centenas de preciosos minutos todos os dias tornando o serviço de atendimento ao cliente limpo e organizado.Vojtech Kelecsenyi![123-Nakup]()
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![Rafael Kobalyan]()
Agentes ilimitados, e-mail, redes sociais e integração com telefone. Tudo isso por menos do que estávamos pagando com nosso fornecedor...Rafael Kobalyan![Betconstruct]()
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![Martin Drugaj]()
Nós usamos o LiveAgent desde 2013. Não conseguimos nos imaginar trabalhando sem ele.Martin Drugaj![Atomer]()
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![Ivan Golubović]()
É uma solução com ótimo custo-benefício que pode te ajudar com uma grande quantidade de pedidos de suporte por canais...Ivan Golubović![AVMarket]()
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![Rustem Gimaev]()
Responder e-mails usando o Outlook era tão difícil de administrar. Com o LiveAgent nós temos certeza que todos os e-mails...Rustem Gimaev![Antalya Consulting Language Center]()
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![Randy Bryan]()
O LiveAgent é sensacional. Com pouco tempo e esforço eu consegui fazê-lo funcionar, levou só alguns minutos.Randy Bryan![tekRESCUE]()
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![Timothy G. Keys]()
Eu recomendo o produto do LiveAgent, não só como uma alternativa ao Kayako, mas como uma solução muito melhor e...Timothy G. Keys![Marietta Corporation]()
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![Mihaela Teodorescu]()
A equipe de suporte sempre nos respondeu prontamente com soluções rápidas de implementar.Mihaela Teodorescu![eFortuna]()
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![Hilda Andrejkovičová]()
Ele nos ajuda a categorizar os tipos de tickets e a localizar estatisticamente as maiores necessidades dos nossos clientes.Hilda Andrejkovičová![TrustPay]()
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![Alexandra Danišová]()
Nós vemos o LiveAgent como uma grande ferramenta de comunicação com os consumidoresAlexandra Danišová![Nay]()
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![Samuel Smahel]()
O LiveAgent acelerou a nossa comunicação com os consumidores e nos deu também uma opção para conversar com eles.Samuel Smahel![m:zone]()
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![David Chandler]()
Falando de forma simples e direta - o LiveAgent supera todos os outros sistemas na mesma faixa de preço, ou...David Chandler![Volterman]()
Best price
Preços acessíveis
LiveAgent offers the best value for your money in the live chat support software world.
Small business
- Histórico de tickets ilimitado
- 3 email addresses
- 3 contact forms
- 1 API key
Medium business
- Everything in Small, plus
- 10 email addresses
- 3 live chat buttons
- Departments management
Large business
- Everything in Medium plus
- 40 email addresses
- 10 live chat buttons
Gratuito
- histórico de tickets de 7 dias
- 1 endereço de e-mail
- 1 botão de conversa
- 1 contact form
A complete guide to the best live chat software
Now that you have a brief idea about why you may find live chat software useful for your company, let’s dig in deeper to find out how you can harness the power of this incredible tool.
O que é um software de chat ao vivo?
É um software de chat online que permite que você se conecte com seus clientes em tempo real de qualquer lugar. O software de chat ao vivo não apenas permite que seus clientes entrem em contato com você de forma rápida e fácil, mas também lhe dá uma vantagem competitiva e permite que você crie impressões duradouras em seus clientes.
Tipos de software de chat ao vivo
De longe, o mais popular e amplamente utilizado é o software de chat apenas de texto. Esse tipo de chat ao vivo fornece uma experiência casual de conversa semelhante a aplicativos de mensagens como o Facebook Messenger.
Outros tipos de software de chat ao vivo incluem soluções de vídeo e voz. Geralmente, eles não são a forma preferida de os clientes entrarem em contato com o seu negócio, mas podem ser úteis ao lidar com problemas mais complexos que exigem explicações detalhadas ou demonstrações em vídeo.
É importante observar que muitos aplicativos de chat apenas de texto permitem aos usuários conversar por voz ou vídeo também.
Recursos do software de chat ao vivo
Quais são alguns dos principais recursos e funcionalidades de uma solução de chat como essa? Vamos dar uma olhada rápida em alguns dos recursos que você pode achar mais úteis.
- Mensagem pró-ativa – É uma pequena janela pop-up que inicia a interação com os visitantes do seu site. É uma ferramenta poderosa para criar uma experiência do cliente envolvente desde o início.
- Respostas pré-configuradas – Enviar uma resposta predefinida pronta economiza tempo tanto para o atendente de chat quanto para o cliente.
- Rastreamento de visitantes – Essa funcionalidade de chat permite que você obtenha insights mais profundos sobre o comportamento dos seus clientes enquanto eles avançam no funil de vendas.
- Roteamento de chat – Os chats online podem ser direcionados para agentes disponíveis assim que chegam, ou podem ser direcionados com base no departamento, conjunto de habilidades, etc. Isso garante que a equipe de suporte não fique sobrecarregada, mesmo nos dias mais movimentados.
- Visualização em tempo real da digitação – Poder ver uma prévia da mensagem antes que o cliente a envie permite que você aumente sua precisão e velocidade de resposta.
- Formulário pré-chat – Crie um formulário personalizado que permita que você colete informações do visitante antecipadamente.
- Otimização para dispositivos móveis – Hoje em dia, os dispositivos móveis estão na moda, e poder fornecer suporte rápido e acessível é o que aumenta a fidelidade do cliente.
- Opções de personalização – Você pode ajustar o widget de chat ao vivo de acordo com o design do seu site para que ele represente melhor a sua marca.
- Relatórios e análises – Você pode estudar uma quantidade robusta de dados, como histórico de chat, desempenho dos agentes, detalhes dos visitantes, tempo médio gasto nos chats e muito mais. Grande parte desses dados está disponível por meio do Google Analytics.
- Chatbots – Este é um tipo de software de atendimento que simula interações humanas e responde a perguntas simples dos clientes. Você pode até implementar um chatbot com inteligência artificial que pode ajudar melhor seus clientes usando processamento de linguagem natural.
Benefícios do software de chat ao vivo
O uso de um aplicativo de chat ao vivo pode melhorar significativamente o desempenho do seu negócio, mantendo seus clientes felizes e engajados.
Por que não dar uma olhada nos benefícios mais significativos que o serviço de chat ao vivo pode trazer para o seu negócio?
1. Experiência do cliente – Os visitantes do seu site podem ter uma experiência altamente personalizada ao trocar mensagens com um agente de suporte. As empresas parecem mais autênticas e acessíveis quando conversam com os clientes em tempo real por meio de um sistema de chat.
2. Suporte ao cliente 24/7 – Os visitantes do site podem enviar uma mensagem de chat mesmo quando nenhum agente estiver online. Você pode configurar seu chat ao vivo para redirecioná-los para uma base de conhecimento ou autoatendimento.
3. Aumento nas conversões da web – Sua equipe de vendas pode apresentar seus produtos e serviços aos clientes em potencial ali mesmo, enquanto mantêm uma conversa descontraída, porém profissional, em tempo real.
4. Acessibilidade e engajamento – Os clientes não precisam perder tempo procurando suas informações de contato. Eles podem simplesmente digitar suas perguntas em um chat ao vivo e receber ajuda imediatamente. Além disso, você pode ter um widget de chat multilíngue que permite aos clientes se comunicarem em seus idiomas nativos.
5. Construção de relacionamentos – Os agentes podem observar o tom de voz dos clientes para se adaptarem à
Pros:
- Intuitive to set up and use
- Fast and reliable live chat widget
- 150+ integrations
Contras:
- Incapaz de fazer login em dois navegadores com a mesma conta ao mesmo tempo
- O suporte técnico está disponível 24/7, mas está localizado na União Europeia
- Uma grande quantidade de recursos significa um pouco de curva de aprendizado
Clientes do LiveAgent
Alguns dos clientes mais conhecidos deste software incluem gigantes da indústria como Forbes, Airbus, Nascar, eSky e Slido.
Preços
O LiveAgent é uma das poucas soluções de software que oferece uma versão completamente gratuita. No entanto, se você deseja aproveitar todo o seu potencial e usufruir de seus recursos adicionais, incluindo o chat ao vivo, você pode escolher entre as seguintes opções de preços: $9, $29 e $49 por mês por agente.
No entanto, você pode experimentar o teste gratuito de 30 dias antes de se comprometer com um dos planos, para que você possa ter uma ideia do que vai obter.
2. Front
O melhor software de chat ao vivo para empresas centradas no cliente que desejam construir relacionamentos sólidos com seus clientes.
O Front é uma ótima opção para empresas que desejam otimizar a comunicação de negócios. O Front oferece um chat ao vivo no site que pode ser gerenciado diretamente da sua caixa de entrada. Além disso, sua equipe pode acompanhar suas tarefas diárias com o recurso de chat em equipe do Front para colaboração perfeita.
Recursos principais:
- Chat em equipe colaborativo
- Chat por vídeo
- Mensagens prontas
- Portal de autoatendimento
- Roteamento de chat
- Compartilhamento de arquivos
Pros:
- Centralized communication
- Full-featured mobile chat app
- Automation options
Cons:
- Lacking a comprehensive knowledge base
- Limited language options
- Slower interface
Front’s customers
Some of the well-known customers that use Front’s software include Fundraise Up, Hootsuite, and Bubble.
Pricing
Front offers its customers three pricing options. These include a 19$ option, 49$ option, and 99$ option. These are paid monthly based on the number of users that work with it. They also offer a free 7-day trial, so you can learn a little about this powerful software before you decide to subscribe to one of the paid plans.
Alternative software options
Evaluate Front alternatives.
3. Podium
Best live chat software for local businesses that have both an online presence and brick-and-mortar stores.
Podium offers a powerful Podium Webchat solution that can help you generate up to 11x more inbound leads. You can collect the leads’ information before they even start chatting so your team can provide the best customer experience possible.
Key features:
- Chat routing
- File sharing
- Reporting & statistics
- Comprehensive dashboard
Pros:
- Multi-channel communication
- Easy to use
- Easy and convenient phone app
Cons:
- Difficult to communicate with customer support
- On the pricey side
- No mass messaging options
Podium’s customers
Some of the Podium’s customers include Lunchbox., America’s Car-Mart, and Bruce Titus Auto Group.
Pricing
Podium offers three pricing options you can choose from. The first starts at $289, the second costs $449 and the last one is $649. You can also try out Podium to experience it for yourself using a 14-day free trial.
4. Zendesk
Best live chat software for smaller or medium-sized businesses with a vision of growth.
Zendesk provides a live chat option to not only delight the customers but also streamline your agents’ workflows and improve their engagement. Zendesk offers a live chat tool that can take your customer satisfaction rate to the next level.
Key features:
- Proactive chat
- Chat routing
- Offline form
- Branding customization
- Canned responses
- Performance metrics
Pros:
- Simple to set up and use
- Over 100 third-party integrations
- Robust knowledge base and self-service options
Cons:
- Not many collaboration options
- Difficult to communicate with customer support
- Occasional issues with uploading and exporting data
Zendesk’s customers
Among customers that use Zendesk’s help desk software solutions, you can find businesses like BaubleBar, 99designs, and Modsy.
Pricing
You can start with the Support option which costs $19 per operator per month. If you’d like to access more features, including live chat software, you can subscribe to Suite pricing which starts at $49. If you’d like to test Zendesk out for yourself, you can sign up for their 30-day free trial.
Alternative software options
Check out Zendesk alternatives.
5. Zoho Desk
Best live chat software for larger customer-centric companies with high volumes of customer interactions.
There is nothing easier for your customers than to reach out to you using Zoho Desk’s embeddable chat widgets.
Key features:
- Chatbot
- Proactive chat
- Chat routing
- Automation options
- Chat rating
- Canned responses
Pros:
- Custom dashboard
- Simple CRM integration
- Easy to set up and customize
Cons:
- Complicated scaling
- UI can be a bit confusing at times
- No alerts when tickets are passed between agents
Zoho Desk’s customers
Some of the satisfied customers that use Zoho Desk include Daimler, Lycamobile, and McAfee.
Pricing
Zoho Desk includes a free option in their pricing plan. For more advanced features you can choose from three tiers consisting of $14, $23, and $40 per agent per month. Live chat feature is available at the $40 pricepoint.
You can also subscribe for a free 15-day trial and test it out for yourself.
Alternative software options
Look into Zoho Desk alternatives.
6. Freshdesk
Best live chat software for businesses of all sizes that strive to provide delightful experiences to their customers.
Freshdesk Messaging (formerly known as Freshchat) makes your customer communication easier with automation and AI-powered bots. Freshdesk software is an amazing business tool trusted by 50 000+ customers.
Key feature:
- Single convenient inbox
- Various messaging apps (Facebook messenger, iMessage, etc.)
- File sharing
- Chat routing
- Self-service portal
Pros:
- Automation options
- Reliable 24/7 customer support
- Easy to navigate UI
Cons:
- Tickets can get lost while transferring between teams
- Features missing in universal inbox
- Automation rules are difficult to configure
Freshdesk’s customers
Among businesses that use Freshdesk software, you can find Blue Nile, Travix, and Klarna.
Pricing
You can access Freshdesk’s essential features using their free basic plan. However, to get a full experience of this powerful software, you can sign up for $15, $39, or $49 a month per agent. Before you decide to commit to one of the paid options, you can try Freshdesk during a 21-day free trial.
Alternative software options
Review Freshdesk alternatives.
7. Tidio
Best live chat software for smaller businesses that want to keep all their communication in one place.
Tidio offers live chat and chatbots in one convenient tool. You can connect to various websites with dedicated plugins without any need for coding.
Key features:
- Chatbot
- AI/machine learning
- Proactive chat
- Offline form
- Third-party integrations
- Automated routing
Pros:
- Reliable customer support
- Easy to use interface
- Customizable branding
Cons:
- Limited export capabilities
- Slower alerts when a new conversation comes in
- Limited language assistance alternatives
Tidio’s customers
Tidio is used by a wide variety of companies including Reputation, L’Occitane en Provence, and LoginRadius.
Pricing
Tidio allows its customers to use basic features including live chat completely free of charge. For those, who want to get more out of the software solution, they have a pricing plan including €32.50, €65.83, or €332.50 paid annually. You can also use a 7-day free trial to get an idea of what this live chat software can bring to your business.
Alternative software options
Evaluate Tidio alternatives.
8. HubSpot Service Hub
Best live chat software for growing businesses trying to build advocacy and provide excellent customer experience.
HubSpot live chat is a chat software solution that streamlines your live chat interactions using Conversation Inbox where you can plan follow-up conversations, schedule meetings, and calls, etc.
Key features:
- Integration with HubSpot CRM
- Chat history logging
- Omnichannel messaging
- Chat routing
- Chatbots
- Robust knowledge base
Pros:
- Easy to use
- Ticket automation and routing options
- Robust reporting options
Cons:
- The free plan lacks access to tech support
- Limited ticket functionality
- On a pricier side
HubSpot Service Hub’s customers
Among clients that use HubSpot Service Hub’s products, you can find businesses like GoFundMe, Frontify, and SoundCloud.
Pricing
To experience a small part of the HubSpot live chat software solution, you can sign up for free. However, you can subscribe to HubSpot Service Hub’s paid software for $45, $450, or $1200 a month. If you’d like to try it out without the need to commit to a paid premium plan, you can use a 14-day free trial.
Alternative software options
Look into HubSpot alternatives.
9. tawk.to
Best live chat software for businesses that want to bring accessible communication tools to their customers.
Translated into over 45 languages, tawk.to is a great option for all those who want to delight customers across the globe. With this live chat software solution, your customers will be able to contact you from their desktops, as well as via their mobile devices.
Key features:
- Offline form
- Proactive chat
- Screen sharing
- Geotargeting
- Chat routing
- Canned responses
Pros:
- Customizable branding
- Beginner-friendly and easy to set up
- Free of charge
Cons:
- Incoming chat notifications can be a bit delayed
- Unable to link directly to emails
- Not many integrations
tawk.to’s customers
Among tawk.to’s customer base you can find companies including Adidas, Domino’s, and Chevrolet.
Pricing
tawk.to is completely free. Without limits on the number of agents, or chat volume, you can use this live chat software completely free of charge. In case you need professional help, you can get a native speaker that will advise you on whatever you need for $1 per hour.
Alternative software options
Check out Tawk alternatives.
10. LiveChat
Best live chat software for startups and medium-sized companies across all industries.
LiveChat software solution is easy to connect with other applications thanks to over 200 integrations. Provide quick and easy live chat support with this single app multichannel support.
Key features:
- Website visitor tracking
- Offline form
- Canned responses
- Geotargeting
- Self-service portal
- Chat routing
Pros:
- Easy to use
- Affordable
- Excellent reporting and analytics
Cons:
- The notification system can be glitchy at times
- The chat widget is not customizable
- Slower loading speed
LiveChat’s customers
Among businesses that rely on LiveChat’s software, you can find Atlassian, 1Password, and Adobe.
Pricing
LiveChat offers pricing plans beginning at $16 per seat/month billed annually, or $19 billed month-to-month. The next option is $33 per seat/month billed annually, or $39 billed month-to-month. The last option is $50 per seat/month billed annually, or $59 billed month-to-month. LiveChat also offers an Enterprise plan that you can learn about via a demo call. There is also an option to try out LiveChat software for free during a 14-day trial period.
Alternative software options
Review LiveChat alternatives.
11. Acquire
Best live chat software for any company that wants to boost sales and provide amazing customer service.
Acquire live chat software makes it easy to implement webhooks, collect data, and transfer incoming chats between agents while providing a convenient end-to-end solution for your customer support.
Key features:
- Canned responses
- Offline form
- Screen sharing
- Self-service portal
- Chat transfer
- Customizable branding
Pros:
- Easy to set up and use
- Reliable customer support
- Ability to switch to video calls directly from live chat messaging
Cons:
- Complicated dashboard
- Missing mobile chat app
- No free trial
Acquire’s customers
This live chat software solution is used by companies like Audi, Paysafe, and Samsung
Pricing
Pricing in this case is individual. You can request a custom pricing proposal tailored to your needs. Acquire doesn’t offer a free trial.
12. Intercom
The best live chat software for larger scale companies that keep the customer at the forefront of their operations.
This robust live chat software solution provides many personalization options, chatbots, in-app messages, and more.
Key features:
- Automated responses
- Multichannel communication
- Pre-configured bot
- Automated routing
- AI/machine learning
- Canned messages
Pros:
- Many tutorials and videos available
- Multiple automation options
- Every chat conversation is saved
Cons:
- UI can be sometimes confusing
- Customer support takes longer to respond
- Inflexible pricing model
Intercom’s customers
Intercom has many well-established customers like New Relic, Airtable, and Sotheby’s.
Pricing
Starting at $38/month you can use Intercom’s basic features. If you need to upgrade, there is the $75/month option. Furthermore, Intercom charges for recommended add-ons: custom bots from $99/mo, answer bot from $99/mo, product tours from $119/mo, and help center articles from $49/mo.
Alternative software options
Compare Intercom alternatives.
13. Birdeye
The best live chat software for companies of all sizes looking to improve customer experiences for all their clients.
This all-in-one customer experience software solution serves more than 80.000 customers worldwide. Furthermore, Robin, Birdeye’s chatbot will save your agents’ time while providing answers to customer questions.
Key features:
- Chatbot
- Audience targeting
- Canned responses
- Proactive chat
- Multi-language
- Predictive analytics
Pros:
- Review alerts
- Automatic review generation
- Easy to use dashboard
Cons:
- Unreliable UI
- Lacking options to gather statistics from individual accounts
- Limited integrations
Birdeye’s customers
Many companies rely on Birdeye’s software solutions, including DriveTime, Eldorado Resorts, and Alliance.
Pricing
You need to request a pricing plan that will be tailored to your business. However, you can try Birdseye for free by signing up for a 30-day free trial.
Alternative software options
Evaluate Birdeye alternatives.
14. ActiveCampaign
Best live chat software for small and medium-sized businesses looking to enhance relationships with their customers.
ActiveCampaign can bring automation closer to any business that is not afraid to harness its potential. ActiveCampaign’s Conversations can be your company’s next step to the future.
Key features:
- Chatbots
- Automated chatbot workflows
- Auto-responders
- Unified inbox
- Event-triggered actions
- Website visitor tracking
Pros:
- 500+ pre-built automations
- 300+ integrations
- Automations are easy to set up and use
Cons:
- Slower platform
- Steep learning curve
- UI can be confusing at times
ActiveCampaign’s customers
Among businesses that take advantage of ActiveCampaign software solutions are Artivive, McCrindle, and Bumper Leads.
Pricing
You can choose to pay $9, $49, or $149 per month paid yearly, or you can request a custom pricing plan. ActiveCampaign offers a 14-day free trial so you can get acquainted with its features.
15. Drift
Best live chat software for startups and businesses that want to build strong customer relationships.
With Drift, it’s all about starting conversations. With multiple software solutions including live chat software, over 50.000 companies use Drift to provide great customer experiences.
Key features:
- Chatbot
- Offline form
- Proactive chat
- Screen sharing
- Geotargeting
- Internal notes
Pros:
- Easy to use
- Reliable customer support
- Accessible automated communication options
Cons:
- Insufficient mobile chat app
- Doesn’t support SMS, WhatsApp, Facebook messenger, etc.
- Bugs in web and mobile apps
Drift’s customers
Some of the customers that use Drift include businesses such as Tenable, Smartling, and Zenefits.
Pricing
To get information about the cost of Drift’s software, you have to request a pricing plan. However, Drift offers a free trial period, so you can try it before purchasing.
Alternative software options
Look into Drift alternatives.
What is the best live chat software?
As you can see, there are many options to choose from when looking for live chat software for your contact center.
Let’s summarize the 5 best options that might cover most of your needs.
1. LiveAgent – the best value for the money hands down. Boasting a 4.7 rating on Capterra, you know you will be in good hands. Offering the fastest customizable live chat widget with automation options, you really can’t go wrong with this one. Having your chats converted to tickets will make it easier for your agents to stay on top of things no matter the workload. Moreover, LiveAgent will grow with your business thanks to its easy scalability.
2. Zoho Desk – a wonderful platform for medium to large companies that keep their customers at the forefront. As Capterra’s rating of 4.5 suggests, you will not be disappointed if you decide to go with this option. Zoho Desk allows you to customize your live chat software so it fits your branding perfectly. With higher volumes of customer interactions, you can use a chatbot to lift the load off your agents’ shoulders and minimize response times.
3. HubSpot Service Hub – this software boasts a Capterra rating of 4.4 which shows you just how much their clients appreciate the service. Being easy to integrate with other HubSpot’s products, HubSpot live chat takes no time to set up. Moreover, you can dig deep with this one, as it provides many reports and lets you study your analytics in detail.
4. Intercom – you can never go wrong with this established player in the field of customer service. Boasting a Capterra rating of 4.5, you know why they have such a loyal customer base. With its many automation options and multichannel platform, you can be sure that no customer inquiry will be left unanswered.
5. Zendesk – provides many features that you will find invaluable for your company. With a Capterra rating of 4.4, you can be sure that your live chat software will help you provide excellent customer support. Your clients will not only enjoy fast and personalized responses from the agents but they can also feel empowered to resolve their inquiries with a self-service option and a robust knowledge base.
Top 5 software de chat ao vivo comparados
| Software de chat ao vivo | LiveAgent
Experimente o melhor software de chat ao vivo gratuitamente! Não é necessário cartão de crédito.
|
Zoho Desk | HubSpot Service Hub | Intercom | Zendesk |
|---|---|---|---|---|---|
| Classificação do Capterra
Classificações gerais do software por usuários verificados no Capterra.
|
4.7
(aprox. 1 mil avaliações)
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4.5
(aprox. 1.7 mil avaliações)
|
4.4
(aprox. 100 avaliações)
|
4.5
(aprox. 800 avaliações)
|
4.4
(aprox. 2.8 mil avaliações)
|
| Baseado na web |
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| Versão gratuita |
O LiveAgent oferece versão gratuita.
|
Mistakes to avoid when buying live chat software
What to ask on a demo call about live chat software and the companyIf you’re interested in purchasing live chat software, here is a list of questions you can ask to find out if it’s the right fit for you.
These simple questions can help you figure out if the software option is the right one for your business. Demo calls are all about you making sure that this is the investment you want to make. So, ask away! Implementation of live chat softwareAlthough various providers might have different answers, in general, it’s pretty straightforward. First, you need to choose the live chat software you want to use and sign up for it. Then, you have to add a live chat button to your website. This may differ in complexity from provider to provider. But if we take LiveAgent as an example, you simply need to add a piece of an HTML code to the body of your page. If you’re not trying to significantly customize your live chat button, the whole setup of LiveAgent’s live chat software shouldn’t take longer than a few minutes. How much does it cost to add live chat software to a website?That greatly depends on the live chat software solution you decide to go with. In the article above, you can find the top 15 live chat software providers, which features they offer, and how much it costs. Conclusion
There are many options out there and you need to truly evaluate what will work best for you. However, if you’re looking for a simple-to-navigate technology that you can rely on 100%, LiveAgent is the one for you.
LiveAgent’s live chat software is an amazing all-encompassing solution for every business that wants to provide excellent support via multiple communication channels. No matter if you receive a chat, a phone call, or a social media mention, or a notification via another digital channel, you can easily find any customer interaction including a chat session thanks to the built-in ticketing system.
Not only the amount but also the quality of features make LiveAgent live chat software a great option for all customer-centric businesses.
This is where LiveAgent steals the show. Offering a wide range of features and over 150 integrations while still being affordable and accessible, you will never feel like you’re missing out. Although you can use its essential features completely free of charge, a $15 price tag is a small fee for all the capabilities this software has to offer.
LiveAgent boasts high ratings on sites like Capterra, G2, and TrustRadius. So if you value the opinions of like-minded communities and fellow users of LiveAgent’s live chat software, this might be the best option for you.
This is hands down, live chat software provided by LiveAgent. With an initial setup that takes no longer than 5 minutes, you don’t need to know how to code to get it done. Customizing and using this live chat software on a day-to-day basis is a piece of cake even for those that don’t consider themselves tech-savvy. Moreover, 150+ integrations make it very easy to connect to any platform you need. Você estará em boas mãos!Você sabe o que a Huawei, BMW, Yamaha e a O2 têm em comum? Isso mesmo... o LiveAgent! |
Widgets adaptáveis aos idiomas
Migrar do Crisp para LiveAgent traz benefícios significativos, como atendimento excepcional, chat ao vivo, suporte técnico e economias de tempo. Experimente gratuitamente por 14 dias.
Integração de telefonia informática
Integrar CTI com outras soluções de negócios aumenta a produtividade do call center, reduz custos e melhora o desempenho. Além disso, permite a configuração de um centro de chamadas remoto.
O chat ao vivo é o canal de comunicação digital mais popular entre os clientes e uma ferramenta flexível para suporte, vendas e marketing. Scripts prontos podem ajudar os agentes a fornecer respostas rápidas, manter a linguagem consistente e aumentar a satisfação do cliente. Saudações comuns e convites proativos podem ser usados para visitantes recorrentes e inativos, bem como em páginas de preços e fechamento da compra. Vendas proativas e solicitações de informações adicionais podem ser úteis, assim como verificar o entendimento dos clientes e colocá-los em espera na fila.
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O software de atendimento ao cliente e o chat ao vivo são ferramentas importantes para melhorar a satisfação do cliente e a produtividade do agente de suporte. Existem diversas opções no mercado, e é recomendado avaliar os recursos necessários e ler as avaliações dos clientes antes de escolher. O chat ao vivo é especialmente útil para startups e pequenas empresas, sendo conveniente e com bons retornos sobre o investimento. A empresa LiveAgent oferece diversas soluções e recursos, além de períodos de avaliação gratuitos.
O LiveAgent é uma ferramenta de atendimento ao cliente com recursos úteis, como respostas prontas personalizáveis, modelos de e-mail de confirmação, macros para chat ao vivo e relatórios detalhados sobre os atendentes. Com uma API REST e opções de integração, é uma opção confiável para gerenciar efetivamente o suporte ao cliente, e oferece um teste gratuito de 14 dias.
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