Provide great customer experience with live chat platform from LiveAgent. Get access to a fast live chat widget, and advanced features that make any customer interaction a breeze. Turn website visitors into customers, and solve customer queries with real-time support. Improve customer engagement with a single chat application. Save time and focus on what’s important with the LiveAgent customer service platform.
Capacidades de chat
LiveAgent offers a state-of-the-art chat tool. It comes with premium features to help customer support teams provide a great chat experience. Key features include smart chat routing, proactive chat invitations, visitor tracking, and more. LiveAgent’s multilingual chat widget is one of the fastest on the market.
Chat support software benefits
Get an amazing user experience for every chat agent and provide a great experience in customer conversations. Our advanced features can help customer support agents handle hundreds of conversations every day. Have a look at what your help desk agents get in a single platform.
Improve agent productivity with:
LiveAgent is much more than a simple live chat provider. Discover our customer service platform that can handle every important communication channel. Learn more about essential features and see how they work.
Catch customers’ attention with proactive messages that invite website browsers to chat with a customer care agent. Customize the messages and create a personalized experience ideal for the purpose of your website. Proactive chat invitations are a powerful feature that can turn website visitors into paying customers.
Keep track of website visitors to see where they spend their time. Chat overview can show you a number of website visitors, active agents and each ongoing chat. Use the website monitoring to determine favorite URLs. Send a chat message to potential customers if you want to help them on their journey.
Get your answers ready before the customer sends you a message. Real time typing view can show what your customers are typing before they hit the send button. Use this powerful feature to prepare your answers faster, or to do a quick research about topics and customers. Provide customer support with unmatched speed.
LiveAgent can speak your language, and the language of your customers. Take a pick from over 40 languages to help you provide support in various countries. Customize your chat windows and select their primary language. You can set up each chat widget with different language options if you’re providing support in multiple areas.
Live chat software for website includes a live chat widget that you can customize and place on your website with a few lines of generated code. Chat widget customization settings allow you to change its apperance, set up custom branding or create a pre-chat form for gathering contact details. Spruce up your site with live chat for WordPress. Customers can click on the widget when browsing a website, and connect with a customer support agent. Chat agent can also reply from the mobile app available for Android and iOS.
Chat conversations can help your contact center improve your sales process and empower your online businesses
The fastest chat widget from LiveAgent can help you solve issues reliably and quickly. Save on support prices for agent per month and solve larger chat volume in a shorter period of time.
17 – 30%
Decrease in costs
Using live chat as a platform for communication is cheaper than calls, and faster than emails. Experience a decrease in costs with LiveAgent.
Help your customers with purchasing decisions and recommend better products. Turn more website visitors into paying customers. Increase your conversions with a simple chat window on your website.
Conversion rate increase
Boost your conversion rates and earn more by using a good chat strategy. Our chat app can help you convert visitors into customers, and increase your ROI.
Improve customer loyalty and use the fastest chat widget to help your customers. Decrease cart abandonment with helpful features and stay available for website viewers anytime they’re browsing.
Higher satisfaction rates
Provide personalized conversations for your customers. Our fully-featured live chat software can help you with customer satisfaction, and great agent experience.
Pick an awesome customer success software with chat capabilities for the right price. Save money with our price calculator and get the best
value for chat functionality.
LiveAgent offers the best value for your money in the live chat support software world.
Now that you have a brief idea about why you may find live chat software useful for your company, let’s dig in deeper to find out how you can harness the power of this incredible tool.
É um software de chat online que permite que você se conecte com seus clientes em tempo real de qualquer lugar. O software de chat ao vivo não apenas permite que seus clientes entrem em contato com você de forma rápida e fácil, mas também lhe dá uma vantagem competitiva e permite que você crie impressões duradouras em seus clientes.
De longe, o mais popular e amplamente utilizado é o software de chat apenas de texto. Esse tipo de chat ao vivo fornece uma experiência casual de conversa semelhante a aplicativos de mensagens como o Facebook Messenger.
Outros tipos de software de chat ao vivo incluem soluções de vídeo e voz. Geralmente, eles não são a forma preferida de os clientes entrarem em contato com o seu negócio, mas podem ser úteis ao lidar com problemas mais complexos que exigem explicações detalhadas ou demonstrações em vídeo.
É importante observar que muitos aplicativos de chat apenas de texto permitem aos usuários conversar por voz ou vídeo também.
Quais são alguns dos principais recursos e funcionalidades de uma solução de chat como essa? Vamos dar uma olhada rápida em alguns dos recursos que você pode achar mais úteis.
O uso de um aplicativo de chat ao vivo pode melhorar significativamente o desempenho do seu negócio, mantendo seus clientes felizes e engajados.
Por que não dar uma olhada nos benefícios mais significativos que o serviço de chat ao vivo pode trazer para o seu negócio?
1. Experiência do cliente – Os visitantes do seu site podem ter uma experiência altamente personalizada ao trocar mensagens com um agente de suporte. As empresas parecem mais autênticas e acessíveis quando conversam com os clientes em tempo real por meio de um sistema de chat.
2. Suporte ao cliente 24/7 – Os visitantes do site podem enviar uma mensagem de chat mesmo quando nenhum agente estiver online. Você pode configurar seu chat ao vivo para redirecioná-los para uma base de conhecimento ou autoatendimento.
3. Aumento nas conversões da web – Sua equipe de vendas pode apresentar seus produtos e serviços aos clientes em potencial ali mesmo, enquanto mantêm uma conversa descontraída, porém profissional, em tempo real.
4. Acessibilidade e engajamento – Os clientes não precisam perder tempo procurando suas informações de contato. Eles podem simplesmente digitar suas perguntas em um chat ao vivo e receber ajuda imediatamente. Além disso, você pode ter um widget de chat multilíngue que permite aos clientes se comunicarem em seus idiomas nativos.
5. Construção de relacionamentos – Os agentes podem observar o tom de voz dos clientes para se adaptarem à
Alguns dos clientes mais conhecidos deste software incluem gigantes da indústria como Forbes, Airbus, Nascar, eSky e Slido.
O LiveAgent é uma das poucas soluções de software que oferece uma versão completamente gratuita. No entanto, se você deseja aproveitar todo o seu potencial e usufruir de seus recursos adicionais, incluindo o chat ao vivo, você pode escolher entre as seguintes opções de preços: $9, $29 e $49 por mês por agente.
No entanto, você pode experimentar o teste gratuito de 30 dias antes de se comprometer com um dos planos, para que você possa ter uma ideia do que vai obter.
O melhor software de chat ao vivo para empresas centradas no cliente que desejam construir relacionamentos sólidos com seus clientes.
O Front é uma ótima opção para empresas que desejam otimizar a comunicação de negócios. O Front oferece um chat ao vivo no site que pode ser gerenciado diretamente da sua caixa de entrada. Além disso, sua equipe pode acompanhar suas tarefas diárias com o recurso de chat em equipe do Front para colaboração perfeita.
Some of the well-known customers that use Front’s software include Fundraise Up, Hootsuite, and Bubble.
Front offers its customers three pricing options. These include a 19$ option, 49$ option, and 99$ option. These are paid monthly based on the number of users that work with it. They also offer a free 7-day trial, so you can learn a little about this powerful software before you decide to subscribe to one of the paid plans.
Evaluate Front alternatives.
Best live chat software for local businesses that have both an online presence and brick-and-mortar stores.
Podium offers a powerful Podium Webchat solution that can help you generate up to 11x more inbound leads. You can collect the leads’ information before they even start chatting so your team can provide the best customer experience possible.
Some of the Podium’s customers include Lunchbox., America’s Car-Mart, and Bruce Titus Auto Group.
Podium offers three pricing options you can choose from. The first starts at $289, the second costs $449 and the last one is $649. You can also try out Podium to experience it for yourself using a 14-day free trial.
Best live chat software for smaller or medium-sized businesses with a vision of growth.
Zendesk provides a live chat option to not only delight the customers but also streamline your agents’ workflows and improve their engagement. Zendesk offers a live chat tool that can take your customer satisfaction rate to the next level.
Among customers that use Zendesk’s help desk software solutions, you can find businesses like BaubleBar, 99designs, and Modsy.
You can start with the Support option which costs $19 per operator per month. If you’d like to access more features, including live chat software, you can subscribe to Suite pricing which starts at $49. If you’d like to test Zendesk out for yourself, you can sign up for their 30-day free trial.
Check out Zendesk alternatives.
Best live chat software for larger customer-centric companies with high volumes of customer interactions.
There is nothing easier for your customers than to reach out to you using Zoho Desk’s embeddable chat widgets.
Some of the satisfied customers that use Zoho Desk include Daimler, Lycamobile, and McAfee.
Zoho Desk includes a free option in their pricing plan. For more advanced features you can choose from three tiers consisting of $14, $23, and $40 per agent per month. Live chat feature is available at the $40 pricepoint.
You can also subscribe for a free 15-day trial and test it out for yourself.
Look into Zoho Desk alternatives.
Best live chat software for businesses of all sizes that strive to provide delightful experiences to their customers.
Freshdesk Messaging (formerly known as Freshchat) makes your customer communication easier with automation and AI-powered bots. Freshdesk software is an amazing business tool trusted by 50 000+ customers.
Among businesses that use Freshdesk software, you can find Blue Nile, Travix, and Klarna.
You can access Freshdesk’s essential features using their free basic plan. However, to get a full experience of this powerful software, you can sign up for $15, $39, or $49 a month per agent. Before you decide to commit to one of the paid options, you can try Freshdesk during a 21-day free trial.
Review Freshdesk alternatives.
Best live chat software for smaller businesses that want to keep all their communication in one place.
Tidio offers live chat and chatbots in one convenient tool. You can connect to various websites with dedicated plugins without any need for coding.
Tidio is used by a wide variety of companies including Reputation, L’Occitane en Provence, and LoginRadius.
Tidio allows its customers to use basic features including live chat completely free of charge. For those, who want to get more out of the software solution, they have a pricing plan including €32.50, €65.83, or €332.50 paid annually. You can also use a 7-day free trial to get an idea of what this live chat software can bring to your business.
Evaluate Tidio alternatives.
Best live chat software for growing businesses trying to build advocacy and provide excellent customer experience.
HubSpot live chat is a chat software solution that streamlines your live chat interactions using Conversation Inbox where you can plan follow-up conversations, schedule meetings, and calls, etc.
Among clients that use HubSpot Service Hub’s products, you can find businesses like GoFundMe, Frontify, and SoundCloud.
To experience a small part of the HubSpot live chat software solution, you can sign up for free. However, you can subscribe to HubSpot Service Hub’s paid software for $45, $450, or $1200 a month. If you’d like to try it out without the need to commit to a paid premium plan, you can use a 14-day free trial.
Look into HubSpot alternatives.
Best live chat software for businesses that want to bring accessible communication tools to their customers.
Translated into over 45 languages, tawk.to is a great option for all those who want to delight customers across the globe. With this live chat software solution, your customers will be able to contact you from their desktops, as well as via their mobile devices.
Among tawk.to’s customer base you can find companies including Adidas, Domino’s, and Chevrolet.
tawk.to is completely free. Without limits on the number of agents, or chat volume, you can use this live chat software completely free of charge. In case you need professional help, you can get a native speaker that will advise you on whatever you need for $1 per hour.
Check out Tawk alternatives.
Best live chat software for startups and medium-sized companies across all industries.
LiveChat software solution is easy to connect with other applications thanks to over 200 integrations. Provide quick and easy live chat support with this single app multichannel support.
Among businesses that rely on LiveChat’s software, you can find Atlassian, 1Password, and Adobe.
LiveChat offers pricing plans beginning at $16 per seat/month billed annually, or $19 billed month-to-month. The next option is $33 per seat/month billed annually, or $39 billed month-to-month. The last option is $50 per seat/month billed annually, or $59 billed month-to-month. LiveChat also offers an Enterprise plan that you can learn about via a demo call. There is also an option to try out LiveChat software for free during a 14-day trial period.
Review LiveChat alternatives.
Best live chat software for any company that wants to boost sales and provide amazing customer service.
Acquire live chat software makes it easy to implement webhooks, collect data, and transfer incoming chats between agents while providing a convenient end-to-end solution for your customer support.
This live chat software solution is used by companies like Audi, Paysafe, and Samsung
Pricing in this case is individual. You can request a custom pricing proposal tailored to your needs. Acquire doesn’t offer a free trial.
The best live chat software for larger scale companies that keep the customer at the forefront of their operations.
This robust live chat software solution provides many personalization options, chatbots, in-app messages, and more.
Intercom has many well-established customers like New Relic, Airtable, and Sotheby’s.
Starting at $38/month you can use Intercom’s basic features. If you need to upgrade, there is the $75/month option. Furthermore, Intercom charges for recommended add-ons: custom bots from $99/mo, answer bot from $99/mo, product tours from $119/mo, and help center articles from $49/mo.
Compare Intercom alternatives.
The best live chat software for companies of all sizes looking to improve customer experiences for all their clients.
This all-in-one customer experience software solution serves more than 80.000 customers worldwide. Furthermore, Robin, Birdeye’s chatbot will save your agents’ time while providing answers to customer questions.
Many companies rely on Birdeye’s software solutions, including DriveTime, Eldorado Resorts, and Alliance.
You need to request a pricing plan that will be tailored to your business. However, you can try Birdseye for free by signing up for a 30-day free trial.
Evaluate Birdeye alternatives.
Best live chat software for small and medium-sized businesses looking to enhance relationships with their customers.
ActiveCampaign can bring automation closer to any business that is not afraid to harness its potential. ActiveCampaign’s Conversations can be your company’s next step to the future.
Among businesses that take advantage of ActiveCampaign software solutions are Artivive, McCrindle, and Bumper Leads.
You can choose to pay $9, $49, or $149 per month paid yearly, or you can request a custom pricing plan. ActiveCampaign offers a 14-day free trial so you can get acquainted with its features.
Best live chat software for startups and businesses that want to build strong customer relationships.
With Drift, it’s all about starting conversations. With multiple software solutions including live chat software, over 50.000 companies use Drift to provide great customer experiences.
Some of the customers that use Drift include businesses such as Tenable, Smartling, and Zenefits.
To get information about the cost of Drift’s software, you have to request a pricing plan. However, Drift offers a free trial period, so you can try it before purchasing.
Look into Drift alternatives.
As you can see, there are many options to choose from when looking for live chat software for your contact center.
Let’s summarize the 5 best options that might cover most of your needs.
1. LiveAgent – the best value for the money hands down. Boasting a 4.7 rating on Capterra, you know you will be in good hands. Offering the fastest customizable live chat widget with automation options, you really can’t go wrong with this one. Having your chats converted to tickets will make it easier for your agents to stay on top of things no matter the workload. Moreover, LiveAgent will grow with your business thanks to its easy scalability.
2. Zoho Desk – a wonderful platform for medium to large companies that keep their customers at the forefront. As Capterra’s rating of 4.5 suggests, you will not be disappointed if you decide to go with this option. Zoho Desk allows you to customize your live chat software so it fits your branding perfectly. With higher volumes of customer interactions, you can use a chatbot to lift the load off your agents’ shoulders and minimize response times.
3. HubSpot Service Hub – this software boasts a Capterra rating of 4.4 which shows you just how much their clients appreciate the service. Being easy to integrate with other HubSpot’s products, HubSpot live chat takes no time to set up. Moreover, you can dig deep with this one, as it provides many reports and lets you study your analytics in detail.
4. Intercom – you can never go wrong with this established player in the field of customer service. Boasting a Capterra rating of 4.5, you know why they have such a loyal customer base. With its many automation options and multichannel platform, you can be sure that no customer inquiry will be left unanswered.
5. Zendesk – provides many features that you will find invaluable for your company. With a Capterra rating of 4.4, you can be sure that your live chat software will help you provide excellent customer support. Your clients will not only enjoy fast and personalized responses from the agents but they can also feel empowered to resolve their inquiries with a self-service option and a robust knowledge base.
|Software de chat ao vivo||LiveAgent
Experimente o melhor software de chat ao vivo gratuitamente! Não é necessário cartão de crédito.
|Zoho Desk||HubSpot Service Hub||Intercom||Zendesk|
|Classificação do Capterra
Classificações gerais do software por usuários verificados no Capterra.
(aprox. 1 mil avaliações)
(aprox. 1.7 mil avaliações)
(aprox. 100 avaliações)
(aprox. 800 avaliações)
(aprox. 2.8 mil avaliações)
|Baseado na web||
O LiveAgent oferece versão gratuita.
Mistakes to avoid when buying live chat software
What to ask on a demo call about live chat software and the company
If you’re interested in purchasing live chat software, here is a list of questions you can ask to find out if it’s the right fit for you.
These simple questions can help you figure out if the software option is the right one for your business. Demo calls are all about you making sure that this is the investment you want to make. So, ask away!
Implementation of live chat software
Although various providers might have different answers, in general, it’s pretty straightforward. First, you need to choose the live chat software you want to use and sign up for it. Then, you have to add a live chat button to your website. This may differ in complexity from provider to provider. But if we take LiveAgent as an example, you simply need to add a piece of an HTML code to the body of your page. If you’re not trying to significantly customize your live chat button, the whole setup of LiveAgent’s live chat software shouldn’t take longer than a few minutes.
How much does it cost to add live chat software to a website?
That greatly depends on the live chat software solution you decide to go with. In the article above, you can find the top 15 live chat software providers, which features they offer, and how much it costs.
There are many options out there and you need to truly evaluate what will work best for you. However, if you’re looking for a simple-to-navigate technology that you can rely on 100%, LiveAgent is the one for you.
LiveAgent’s live chat software is an amazing all-encompassing solution for every business that wants to provide excellent support via multiple communication channels. No matter if you receive a chat, a phone call, or a social media mention, or a notification via another digital channel, you can easily find any customer interaction including a chat session thanks to the built-in ticketing system.
Not only the amount but also the quality of features make LiveAgent live chat software a great option for all customer-centric businesses.
This is where LiveAgent steals the show. Offering a wide range of features and over 150 integrations while still being affordable and accessible, you will never feel like you’re missing out. Although you can use its essential features completely free of charge, a $15 price tag is a small fee for all the capabilities this software has to offer.
LiveAgent boasts high ratings on sites like Capterra, G2, and TrustRadius. So if you value the opinions of like-minded communities and fellow users of LiveAgent’s live chat software, this might be the best option for you.
This is hands down, live chat software provided by LiveAgent. With an initial setup that takes no longer than 5 minutes, you don’t need to know how to code to get it done. Customizing and using this live chat software on a day-to-day basis is a piece of cake even for those that don’t consider themselves tech-savvy. Moreover, 150+ integrations make it very easy to connect to any platform you need.
Migrar do Crisp para LiveAgent traz benefícios significativos, como atendimento excepcional, chat ao vivo, suporte técnico e economias de tempo. Experimente gratuitamente por 14 dias.
Uma interface intuitiva é essencial para um contact center eficiente. Relatórios, automação e suporte são aspectos importantes a considerar ao escolher o software de suporte técnico. O LiveAgent é uma opção popular com várias integrações e recursos avançados.
Integrar CTI com outras soluções de negócios aumenta a produtividade do call center, reduz custos e melhora o desempenho. Além disso, permite a configuração de um centro de chamadas remoto.
O chat ao vivo é o canal de comunicação digital mais popular entre os clientes e uma ferramenta flexível para suporte, vendas e marketing. Scripts prontos podem ajudar os agentes a fornecer respostas rápidas, manter a linguagem consistente e aumentar a satisfação do cliente. Saudações comuns e convites proativos podem ser usados para visitantes recorrentes e inativos, bem como em páginas de preços e fechamento da compra. Vendas proativas e solicitações de informações adicionais podem ser úteis, assim como verificar o entendimento dos clientes e colocá-los em espera na fila.
O software de atendimento ao cliente e o chat ao vivo são ferramentas importantes para melhorar a satisfação do cliente e a produtividade do agente de suporte. Existem diversas opções no mercado, e é recomendado avaliar os recursos necessários e ler as avaliações dos clientes antes de escolher. O chat ao vivo é especialmente útil para startups e pequenas empresas, sendo conveniente e com bons retornos sobre o investimento. A empresa LiveAgent oferece diversas soluções e recursos, além de períodos de avaliação gratuitos.
O LiveAgent é uma ferramenta de atendimento ao cliente com recursos úteis, como respostas prontas personalizáveis, modelos de e-mail de confirmação, macros para chat ao vivo e relatórios detalhados sobre os atendentes. Com uma API REST e opções de integração, é uma opção confiável para gerenciar efetivamente o suporte ao cliente, e oferece um teste gratuito de 14 dias.
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