Ações em massa

Mass actions come as a standard feature in most software solutions everywhere, regardless of its specialty. These actions can save you a lot of time since you don’t have to go through the hassle of taking care of each and every item on the dashboard separately. That would be very time-consuming.

LiveAgent is not an exception and that’s why it supports mass actions of many kinds. Select multiple tickets at once and run mass actions to save time. With this feature, you can resolve, transfer, or delete multiple tickets by two clicks.

Ações possíveis

• Transferir ticket
• Resolver ticket
• Adicionar nota
• Excluir ticket
• Mudar prioridade do ticket
• Mudar nível SLA
• Marcar como spam
• Marcar como não spam
• Purgar ticket
• Enviar resposta
• Mudar assunto do ticket
• Chamar URL
• Adiar ticket
• Adicionar tag
• Remover tag
• Enviar e-mail para

Exemplo

Se você recebeu vários e-mails de spam. Selecione todos eles e marque-os como spam com apenas dois cliques.